Support
Quick answers below — or scroll down to email us directly, and a human answers.
How does the analysis work?
Your selfie is measured on our server — around 500 facial points, lighting correction, then the actual colors of your skin, hair and eyes in lab color space. The result is compared against all 12 seasons. Same photo in, same result out — every time.
What happens to my photo?
Your photo is deleted from our servers after analysis. Your results live on your phone. We never store your photo, and there is no face recognition.
I think my season is wrong
Nine times out of ten the culprit is lighting. Retake in soft, even daylight (facing a window works best), no strong makeup, hair off your face — Profile → "Start over with a new analysis". Your membership stays.
Why can I only use the camera, not upload a photo?
Filters and edits in saved photos silently shift your colors, and the analysis is only as honest as the photo. A fresh, unedited camera capture keeps the measurement true.
How do referrals work?
Share your invite code from the Profile tab. When 3 friends join and complete their analysis, your membership unlocks — your progress is on the invite card.
How do I cancel my subscription?
Subscriptions are managed by the App Store (and Google Play on Android), not by us — cancel there anytime. Canceling keeps access until the end of the paid period.
How do I delete my data?
In the app: Profile → Account → Delete my data — this permanently removes your analysis, imagery and membership record from your phone. For server-side account deletion, email privacy@colorglow.app.
Still stuck?
Email support@colorglow.app with your device model and what you were doing when things went sideways — we usually reply within one business day.